Shipping policy

DELIVERY TIME

We deliver our orders within 5 to 10 calendar days after you place your order. Note that in rare cases this time frame may be slightly longer.

CARRIERS USED

We work with several carriers including UPS, DPD and Chronopost for France.

ORDER TRACKING

Once your order has been processed and shipped (1 to 2 business days after placing your order on our site), you will receive an email from us containing your tracking number and a link.

This tracking number allows you to follow the progress of your parcel directly on our site in the 'Track my order' section, or on the carriers' websites.

For deliveries to France, your parcel is first handled by DPD Germany, then by Chronopost for delivery within France. Once it has crossed the French border, you can therefore track the parcel on DPD Germany and Chronopost.

DELIVERY ISSUES

All our orders are sent with insured shipping and handling.

If an order is blocked, returned or even lost during the delivery process, we apologize! The postal service is beyond our control.

However, in cases like this, because the parcels are insured, we will send you a new parcel free of charge.

In addition, any parcel that does not arrive within 30 days of placing your order will be fully refunded or reshipped free of charge.