Refund policy

I. CANCELLATION POLICY

An order placed on our site cannot be cancelled. Once an order is placed on our site, it is immediately processed for printing in our workshops, and it is not possible for us to cancel an order that has already gone into production. Please only place your order once you are certain.

II. CUSTOMER ERROR POLICY

Items cannot be returned due to a customer error, for example a wrong canvas choice or a mistake in one of the names. Please make sure that all customizations are 100% correct before submitting your order.

III. REFUND POLICY

If an item arrives broken or damaged, please send photos to contact@ma-petite-toile.be clearly showing the problem from several angles, along with your order number, so we can replace the item at our expense or offer you a refund.

Any refund will be credited to the original payment method, usually within 7 to 10 business days.